The role of the dental receptionist is a complicated one, and it differs from office-to-office. There are varied job descriptions, tasks, and duties established by each practice. Something consistent, however, is that dental receptionists are always on the "front lines" in a practice. Fielding patient and team inquiries, managing patient issues, and keeping all records organized are just some of the tasks receptionist's handle. For many prospective patients, receptionists and front-desk workers are the face of the practice.
How well is your website contributing to your practice goals? Is there someone in your practice gathering information and taking action to improve your web presence? Who in your office has time to check data analytics? How would it benefit your dental practice?
Much like our previous video, our new tutorial shows you a new ABELDent CS/LS+ feature that allows you to send touch-free health history forms to patients. Not only does this easy feature help your practice save paper for hundreds of patients, but it also saves time. Once the patient finishes their health history form, they can submit the form which goes directly into their electronic patient chart.
September is a time of year full of changes, some of which can be a source of stress for you or your family members as kids go back to school and families transition into new routines that can add uncertainty and stress at the best of times.
Running a dental practice is far from formulaic. Patient needs vary from person to person, which sometimes presents barriers. Language barriers, for example, are common issues that dental teams need to address for a portion of patients. Ensuring that you have the necessary tools and resources to communicate with your patients effectively is crucial. Having solutions prepared ahead of time limits stress for both parties and allows for a more rewarding experience for both your team and your patients.
In March 2020, popular review websites, including Google and Yelp, temporarily disabled business reviews to avoid misconceptions and bad reviews due to COVID-19 spreading in North America. While this measure did not last long, it reinforced the impact that public reviews have on small businesses such as dental practices.
Tracking finances can be tedious sometimes, but having the right practice management system in place may alleviate some of the stress. In our new video, we address some common issues that can impact the entry of bulk insurance payments.
Business decisions are a part of daily life for dental professionals. Whether you are a provider and owner, or you have a different role in a practice, you have an impact on and are impacted by the practice’s business decisions.
In past blog posts, we pointed out the power in maintaining a positive work environment in your dental practice. This week, we want to revisit this conversation from a different angle to discuss the impact that fostering a positive attitude in your practice has on your team and your patients.
