Patient Communication

Patient Communication / Productivity, Optimal Performance

Things every dental practice receptionist needs to know: Sometimes it’s okay to break the rules

Every new patient starts out as a stranger. So we need to set aside the rule our parents taught us: it is okay – even wise – to talk to strangers.

The Power of Word-of-Mouth among Patients: Case in Point

We received an unusual request the other day. A man called our office to ask if we wouldn't mind contacting his dentist for him. His problem: Although he was already receiving appointment reminders via email, he wanted to be able to book his appointments online too. "My wife just goes online to arrange hers," he explained, "and she loves it. It's so convenient!"

General Business Management / Marketing, Business Growth / Patient Communication

Patient Retention: What’s it worth to you?

In any industry, repeat business is a fundamental game-changer. Loyalty has a price tag. In a dental practice it looks something like this: I have a toothache and come in to your office for a first appointment. Let's say it cost $200 to treat. You fix my immediate problem – thank you very much – and I'm on my way. I'm in a hurry so I'll call you to book my next visit... if I think about it.

Data Security / General Business Management / Patient Communication / Productivity, Optimal Performance / Technology