General Business Management / Patient Communication
Things Every Dental Receptionist Needs to Know: Part 2
Customer service at your dental practice begins and ends with your receptionist. The receptionist is ...
Patient Communication
Communication Tips for Different Patient Types
Do you remember the Seinfeld episode where Elaine Benes notices a negative comment on her ...
General Business Management / Patient Communication
Patient Satisfaction by the Numbers
Have you ever sat in a waiting room tapping your fingers, hoping each time the ...
Satisfied Patients Make Everybody Happy
A few common denominators propel the success of every business: Developing and sticking to a ...
General Business Management / Marketing, Business Growth / Patient Communication / PMBO
Build Case Acceptance from within your dental practice data. What’s sitting in your database?
I met a friend for dinner over the holidays. One of those people who go ...
Patient Communication / Productivity, Optimal Performance
Things every dental practice receptionist needs to know: Sometimes it’s okay to break the rules
Every new patient starts out as a stranger. So we need to set aside the rule our parents taught us: it is okay – even wise – to talk to strangers.
The Power of Word-of-Mouth among Patients: Case in Point
We received an unusual request the other day. A man called our office to ask if we wouldn't mind contacting his dentist for him. His problem: Although he was already receiving appointment reminders via email, he wanted to be able to book his appointments online too. "My wife just goes online to arrange hers," he explained, "and she loves it. It's so convenient!"
General Business Management / Marketing, Business Growth / Patient Communication
Patient Retention: What’s it worth to you?
In any industry, repeat business is a fundamental game-changer. Loyalty has a price tag. In a dental practice it looks something like this: I have a toothache and come in to your office for a first appointment. Let's say it cost $200 to treat. You fix my immediate problem – thank you very much – and I'm on my way. I'm in a hurry so I'll call you to book my next visit... if I think about it.
Data Security / General Business Management / Patient Communication / Productivity, Optimal Performance / Technology
Choosing the Right Dental Software
When it comes to dental software, there are many options on the market today. And ...
General Business Management / Patient Communication
Landline Ho? A Dental Practice needs to keep track of their patients
What's in your future, matey? Are you considering letting go of your longstanding, faithful landline in favour of mobile?
ABELDent User Satisfaction Ratings
