Treating Dental Patients with Special Needs
Everyone deserves the best possible quality of dental care. If you want your dental clinic ...
Patient Communication
Patient Communication / Productivity, Optimal Performance
Engaging Staff Make for Engaged Patients: Spotlight on the Dental Assistant
We’ve been talking a lot on this blog lately about big picture ideas and how ...
Marketing, Business Growth / Patient Communication
Automating Patient Communication for your Dental Practice: A Smart Business Decision
In recent years, my experience has been that the dental industry has shifted to a ...
General Business Management / Patient Communication
Things Every Dental Receptionist Needs to Know: Part 2
Customer service at your dental practice begins and ends with your receptionist. The receptionist is ...
Communication Tips for Different Patient Types
Do you remember the Seinfeld episode where Elaine Benes notices a negative comment on her ...
General Business Management / Patient Communication
Patient Satisfaction by the Numbers
Have you ever sat in a waiting room tapping your fingers, hoping each time the ...
Satisfied Patients Make Everybody Happy
A few common denominators propel the success of every business: Developing and sticking to a ...
General Business Management / Marketing, Business Growth / Patient Communication / PMBO
Build Case Acceptance from within your dental practice data. What’s sitting in your database?
I met a friend for dinner over the holidays. One of those people who go ...
Patient Communication / Productivity, Optimal Performance
Things every dental practice receptionist needs to know: Sometimes it’s okay to break the rules
Every new patient starts out as a stranger. So we need to set aside the rule our parents taught us: it is okay – even wise – to talk to strangers.
The Power of Word-of-Mouth among Patients: Case in Point
We received an unusual request the other day. A man called our office to ask if we wouldn't mind contacting his dentist for him. His problem: Although he was already receiving appointment reminders via email, he wanted to be able to book his appointments online too. "My wife just goes online to arrange hers," he explained, "and she loves it. It's so convenient!"
ABELDent User Satisfaction Ratings
