Fine-tuning Leadership of a Dental Practice: Apparently, there’s a Q for that
My parents routinely told me to “mind my Ps and Qs” and I always tried ...
General Business Management / Marketing, Business Growth / Patient Communication / PMBO
Build Case Acceptance from within your dental practice data. What’s sitting in your database?
I met a friend for dinner over the holidays. One of those people who go ...
General Business Management / PMBO / Productivity, Optimal Performance
It’s the most stressful time of the year… inside and outside your dental practice
Well here we are in December again – already. The time of year when every ...
Blissfully Exempt from Disaster (today, anyway) but Always Backed Up Just in Case
Like insurance payouts that help rebuild, accurately backed-up data and system files can help turn a potential disaster into a minor inconvenience. It's very wise to have a contingency plan in place.
Ransomware: scarier than ever!
Ransomware attacks are increasing so this is a reminder to protect your practice by maintaining current data and system backup files in a secure, off-site location. This blog also shares a recent OntarioMD bulletin that discusses the cybercrime issue as it relates to healthcare providers.
General Business Management / PMBO
How do you share success in Your Dental Practice?
Even if a team is intrinsically motivated to do a good job, I can't help but wonder how much more productive they could be when inspired by tangible rewards. Incentive programs and performance-based bonus plans are instrumental in driving growth in many industries. A dental practice could derive the same benefits.
If you build it, will they call?
The current thinking on website design seems unanimous. From our in-house Webmaster (my go-to resource of choice) to an array of trusted Consultants with many an article read along the way: A business website should be designed for prospects. It's not all about you – even though the "About Us" tab on the majority of sites appears FIRST on navigation bar! It's about what you can do for them.
Patient Communication / Productivity, Optimal Performance
Things every dental practice receptionist needs to know: Sometimes it’s okay to break the rules
Every new patient starts out as a stranger. So we need to set aside the rule our parents taught us: it is okay – even wise – to talk to strangers.
The Power of Word-of-Mouth among Patients: Case in Point
We received an unusual request the other day. A man called our office to ask if we wouldn't mind contacting his dentist for him. His problem: Although he was already receiving appointment reminders via email, he wanted to be able to book his appointments online too. "My wife just goes online to arrange hers," he explained, "and she loves it. It's so convenient!"
ABELDent Inc. achieves re-certification for ISO 13485:2003
ABELDent Inc. is pleased to announce our recent re-certification for ISO 13485:2003. This achievement demonstrates ...
ABELDent User Satisfaction Ratings
